Data Focus offers a wide variety of services to suit your needs.
Help keep your equipment protected and in tip-top shape. With coverage spanning the United States, United Kingdom/Europe and Canada, Data Focus provides authorized onsite & depot repair & service for laser and barcode printers.
Onsite annual service plans are available in 4-hour, Next Business Day response levels. Plans include all parts (except all consumables and printheads), labor & travel time.
Depot annual service plans are also available and include all parts (except all consumables & printheads), labor & standard return shipping charges. Equipment is repaired & returned within 48-hours of approval.
ROLLOUTS & INSTALLATIONS
When it comes to technology rollouts, we will provide you with a completely customized, scalable solution. Whether you need to upgrade equipment in thousands of discount stores or install new point-of-sale systems in hundreds of fast-food restaurants, no rollout is too big or too small for Data Focus.
Each rollout is assigned a dedicated project management team to ensure project success. Through our online web portal, customers can view the "real-time" progress of their project.
Should the need arise, we can also train site managers in equipment operation and safety plus hang any required signage.
Wireless Network Services
Site surveys are performed by certified engineers to determine what equipment is needed, equipment location, power considerations and wireless requirements to implement a wireless network. Once the results of the survey are analyzed, a site survey report is provided indicating the equipment and peripherals necessary to perform a successful wireless installation.
A standard wireless local area network (WLAN) installation covers connecting and configuring access ports and cables. Our BiCSi certified engineers will connect the wireless infrastructure and mobility devices to the host to ensure that connectivity and coverage indicated by the site survey are achieved. Tier 1 level help desk support is included with installation. Certified engineers are available Monday-Friday from 8:00 a.m. to 6:00 p.m. EST to handle post-installation hardware support, as well as determining if break-fix service is needed.
Utilizing our knowledge on a variety of cameras with the latest in lens technology, you can be assured our expertise will get the job done to your expectations. Our BiCSi certified technicians are fully trained to run either coax or Cat5 (twisted pair) so you can choose the option that best suits your application.
Our installation services cover camera mounting and focus, monitor installation, DVR installation and configuration. We will verify and install all required transmitters and receivers. Most applications can be neatly added to your existing server rack.
We also offer site surveys to determine placement and the options needed to obtain the desired results, contact your sales rep today for more details.
BENEFITS OF SERVICE PLANS
Protect your laser and barcode printers with an annual service plan from Data Focus. Our 1,200 factory trained and authorized, locally based technicians deliver true peace of mind, more up time, and cost effective solutions to fit your business needs. Reduce downtime and never pay for parts, labor or service calls again.
Onsite Service Plans
- Offered on barcode and laser printers.
- No authorization required for on-site service plans, call with service plan number and technicians are dispatched.
- Technicians arrive on-site with fully stocked service packs to complete repairs on the first visit.
- Unlimited repairs, travel time, all parts and labor (excluding all consumables and printheads) are included under the on-site service plan.
- On-site service throughout USA, Puerto Rico, Virgin Islands, Canada, United Kingdom and Mexico.
Depot Service Plans
- Offered on barcode printers, scanners/PDTs and POS printers/terminals.
- No RMA numbers are necessary, equipment is sent to one of our convenient depot locations for repair.
- Unlimited repairs, standard return shipping, all parts and labor (excluding all consumables and printheads) are included under the depot service plan.
- Depot repair centers across USA, Canada, United Kingdom and Mexico.
Printer Manufacturers Supported:
For a complete list of manufacturers supported, click on the image below: